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Proffesional Experience

Orders Specialist
QGP, Inc. 
March 2020 - July 2024

  • Client support (responding to inquiries via email and live chat)

  • Assessing articles for guest posting and niche edits based on a specific set of criteria.

  • Reviewing articles for both grammatical accuracy and contextual clarity.

  • Researching and selecting suitable sites for article posting from a database of options.

  • Coordinating with bloggers to arrange the publication of articles.

  • Utilizing Google Sheets to organize, filter, and analyze data.

  • Preparing reports for new and reactivated clients ahead of weekly meetings.

  • Conducting regular Skype calls to provide status reports and engage in discussions.

Projects EMEA Support
ICE International 
June 2021 - May 2023

  • Checking the quotations prepared by the Orders Team to ensure they are correct and meet the client’s requirements for carpet production.

  • Preparing quotations for clients when the Orders Team is unavailable or on leave.

  • Compiling accounts reports for the recorded hours of Designers and Freelancers, extracted from Zoho People, Zoho Projects, and ClickUp.

  • Generating accounts reports on potential client sales, development costs, and cost of goods sold (COGS).

  • Conducting technical research on Zoho and ClickUp functionalities, then sharing findings with the Project Manager to improve task management and reporting.

  • Preparing monthly petty cash reports.

  • Conducting team meetings with the Orders, Invoicing, and Logistics Teams to discuss carpet production and shipment progress, and then sending out the minutes and reports from these meetings.

Virtual Assistant 
Bridged Financial Solutions
August 2019 - September 2022

  • Basic bookkeeping & bank reconciliation

  • Creating Sales Invoices monthly

  • Importing invoices/receipts from Hubdoc to QuickBooks

  • Payroll monitoring of bookkeeper hours in Upwork, making sure that the charges and worked hours are correct. 

  • Allocating hours of bookkeepers to each client for bookkeeping charges

  •  Other ad hoc admin tasks

Studio Operations Manager and Executive Assistant 
Inspired, Wild and Free Yoga Studio & Healing Centre (part-time, flexible)
March 9, 2020 - April 30, 2021

  • Overseeing operations, including room rentals and events at the studio.

  • Creating sales invoices and managing bookkeeping using Xero.

  • Designing and launching campaigns with MailChimp.

  • Managing studio classes through Mindbody.

  • Providing customer support.

  • Organizing studio events and promoting them on platforms like Facebook (using Facebook Events), Meetup, and Eventbrite.

  • Maintaining and updating website content.

  • Coordinating with teachers, which includes the hiring process and exit procedures.

  • Managing tasks using Asana.

  • Scheduling and managing social media content through Trello.

Team Manager & Logistics Supervisor
​INVEST INTO WINE with SURE HOLDINGS
August 29, 2016 – January 21, 2019

  • Integrating workflow management tools and overseeing team tasks.  

  • Managing logistics for wine storage and movement.  

  • Researching pricing for fine wine valuation.  

  • Generating purchase orders and sales invoices with Magento and Xero, and handling basic bookkeeping.  

  • Creating and exporting storage invoices from Magento to Xero via Fooman Connect.  

  • Updating client wine portfolios on Magento and Sophia.  

  • Publishing market news blogs on the company website via WordPress.  

  • Designing newsletters and campaigns using MailChimp.  

  • Assisting clients with inquiries about login issues and wine portfolios.  

  • Updating reports and documents with Google Sheets and Microsoft Office.  

  • Developing Google Forms for client and company use.  

  • Coordinating with the warehouse on inventory and stock reports.  

Groups Administrator
Encounter Travel (part-time, flexible)
September 2016 - July 2024

  • ​Managing website content using Umbraco CMS.

  • Exporting documents and managing passenger information through the Umbraco Admin.

  • Sending push campaigns and travel alert emails using the Umbraco Admin.

  • Creating and administering surveys in Survey Monkey, followed by analyzing the results once responses are collected.

  • Organizing and summarizing information and documentation for group travelers, and coordinating with the Head Administrator to follow up on any missing information from passengers.

  • Researching and performing basic edits on images of tourist spots for use on the website.

  • Conducting basic image editing using Canva and compressing images with tinyjpg.com.

  • Researching and analyzing feedback and reviews of hotels and restaurants to include in holiday offers for travelers.

  • Creating manuals essential for related tasks.

  • Managing files in Dropbox.

  • Setting up SMS farewell messages for passengers before their holiday using Wholesale SMS.

  • Creating Facebook events for upcoming trips and holidays.

Rates Analyst
BP Source, Inc. - MS Move Management (Now Sirva) /
Schneider Global Removal Solutions (SGRS)
May 23, 2012 – July 15, 2016​

  • Analyzing and comparing rates from suppliers and freight forwarders.

  • Negotiating rates following the company's and the shippers' budgets.

  • Evaluating shippers' requirements based on survey results of their household goods.

  • Preparing and providing quotations, cost estimates, and invoices for corporate and private clients as well as suppliers and forwarders.

  • Managed the account for Philip Morris, Inc., which has been our largest client for over three years.

  • Handling the Cartus account, which involves servicing major companies such as Credit Suisse, Microsoft, and Kellogg's for their employee relocations between countries.

  • Creating Excel spreadsheets for door-to-door pricing and entering these prices into the Acadia System.

  • Managing email correspondence, handling 100-150 emails daily from clients, corporate accounts, and suppliers to address general inquiries.

  • Requesting rates from movers, shipping lines, and air freight forwarders.

  • Entering suppliers' rates into an Excel database.

  • Coordinating with suppliers regarding the status and location of shipments.

  • Proficient in using ReloAssist, OSA (Overseas Shipping Association), Acadia, and the Parsifal System under Cartus.

Reservations Officer/ Accounting Staff/Travel Consultant
​ROYAL ISLANDS INTERNATIONAL TRAVEL & TOURS
April 2011 – May 2012

  • Conducting telemarketing and email marketing campaigns to promote local and international airline deals, hotel accommodations, and tour packages.

  • Performing basic bookkeeping tasks related to accounts receivable and payable, generating profit and loss statements, and recording daily sales and expenses for the agency using Excel sheets and databases.

  • Providing quotations and pricing for airline tickets, as well as travel and tour packages, both locally and internationally.

  • Issuing airline and ferry tickets

  • Coordinating bookings with hotels and tour operators.

  • Assisting clients with visa and passport applications.

  • Issuing travel insurance policies.

  • Addressing concerns from private customers and corporate clients regarding their itineraries and flight tickets, and helping them manage any changes to flight schedules.

CSR (Customer Service Representative)
TELUS INTERNATIONAL PHILIPPINES, INC. (TELUS CANADA)
August 2010 – February 2011

  • Taking inbound calls for phone, TV Cable and internet installation

  • Up-selling products to existing clients

  • Handling billing disputes

  • Handling phone and internet issues, basic troubleshooting

Admin Staff / Accounting Staff 
COOL WORLD WATER TECHNOLOGY 
June 4, 2007 – May 8, 2009​

  • Telemarketing & email marketing to prospective/target clients

  • Recording daily sales & expenses of 3 water stations/branches in an Excel sheet/database

  • Recording accounts receivables and payables of water delivery to corporate and private clients in an Excel sheet/database

  • Basic bookkeeping

  • Handling private and corporate clients' concerns about their water deliveries and dispenser installation

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